CROSSING THE JORDAN SERVICES, LLC

SOFTLINE HOME SUPPORT

Whole Care for the Body, Mind, and Spirit

Professional MSW-Led Guidance for Atlanta & Albany Families

Many families struggle to navigate the complexities of aging — from home safety and daily routines to VA benefits and spiritual support. SoftLine Home Support bridges that gap with a professional, faith-integrated approach that promotes independence, safety, and peace of mind.

Our Signature Service

The Holistic Stability Assessment (HSA)

90-minute in-home visit | $250

Led by a licensed MSW, the HSA evaluates the whole person — your loved one’s environment, daily routines, mental wellness, and spiritual needs. Within 48 hours, you’ll receive a personalized Stability Roadmap, and we provide a 30-day follow-up to ensure progress and peace of mind.

What We Review:

  • Environmental Safety: Trip hazards, lighting, accessibility, and fall-prevention measures

  • Daily Living & Home Operations: Meal prep, cleaning, nutrition, and social engagement

  • Clinical & Cognitive Wellness: Memory, isolation, and non-medical support needs

  • Faith & Spiritual Intake: Bridging home life with spiritual care or coaching

  • Resource & Legal Mapping: VA pensions, grants, and protections to fund care

Optional Add-Ons:

  • Safety repair coordination with a licensed builder (e.g., handrails, shower supports)

  • Equipment support (e.g., shower seats) when needed

  • Referrals to SoftLine Faith Support, SoftLine Home Support, or Jordan Service Assurance

Serving:

  • Albany, GA & surrounding areas

  • Atlanta, GA, Snellville, & surrounding communities

Did You Know?
Over 60% of families are eligible for VA benefits or insurance reimbursement but never apply. Your HSA includes a full benefit screening to help you access funding for your loved one’s independence.

Did you know? Over 60% of families are eligible for insurance reimbursement or VA benefits but never apply. Our $250 Holistic Stability Assessment includes a full benefit screening to help you find the funds to support your loved one’s independence. Click the button to schedule you or your family’s Holistic Stability Assesment today.

Schedule Assessment

Concierge Advocacy Services

Professional Advocacy & Doctoral-Level Oversight for Your Loved Ones.

The Message: Navigating the healthcare system is overwhelming. Whether you are managing a crisis from afar or trying to keep your parent safe at home in Southwest Georgia, you shouldn’t have to do it alone.

At SoftLine Home Support, we provide a professional experience backed by clinical expertise. With a Master Social Worker (MSW) led advocacy plan and oversight from a Doctor of Nursing Practice (DNP), we ensure no medication is missed, no doctor’s visit is wasted, and no safety concern is ignored.

Ready to start? Fill out the form to request your Free Consultation or to book our signature 90-Minute In-Home Fall Risk Assessment.

Currently serving Albany, Americus, Valdosta, Columbus, Blakely & Cuthbert, GA

Making Expert Care Affordable

At SoftLine, we believe professional medical navigation shouldn't be a luxury. Because our team includes a Doctor of Nursing Practice (DNP) and Master of Social Work (MSW), your care is often eligible for "hidden" funding you might already have.

How Families Are Paying for SoftLine:

  • HSA & FSA (Tax-Free Dollars)

    • The Deal: You can often use your Health Savings or Flexible Spending accounts to pay us.

    • Why it works: Since we provide clinical oversight and safety audits, it’s a "Qualified Medical Expense." We even provide a doctor’s form to make approval easy.

  • Veteran Benefits (The VA "Boost")

    • The Deal: Veterans or their spouses can get a monthly pension increase to pay for our services.

    • Why it works: The VA allows you to subtract our fees from your income, which often helps you qualify for the maximum monthly benefit (up to $2,500+).

  • The "Sibling Split"

    • The Deal: Most of our families split the $750 monthly retainer between 3 or 4 adult children.

    • Why it works: For about $185–$250 per sibling, you get a professional to handle the doctors, the paperwork, and the "Friday Stewardship Reports," so you can just be a family again.

  • Long-Term Care Insurance

    • The Deal: Many private insurance plans have a "Care Coordination" benefit.

    • Why it works: These companies would rather pay for a professional like SoftLine to keep you safe at home than pay for an expensive hospital stay.

  • Medicaid "Spend-Down"

    • The Deal: If you’re applying for Medicaid in Georgia, you have to lower your assets legally.

    • Why it works: Paying for a Professional Care Contract (like our $1,800 Intensive) is an IRS-approved way to protect your money by spending it on your own health and safety.

Disclaimer: SoftLine Home Support provides professional advocacy and medical navigation services. While we provide documentation to assist with HSA/FSA reimbursement, VA benefits, and tax deductions, SoftLine does not guarantee approval or reimbursement from third-party payers. Eligibility is determined solely by your specific insurance provider, the VA, or the IRS. We recommend consulting with your financial advisor or tax professional regarding your specific situation.